Business Continuity Program

Altera has an established, active, and comprehensive Business Continuity Program. The purpose of the program is to provide documented policies and procedures to effectively respond to disasters of varying levels of severity. The program is led, maintained, and constantly improved by a corporate steering committee comprised of senior-level managers from key business and support functions. The program consists of several important components including site-level emergency response, site- and corporate-level crisis management, and company-wide business recovery for all mission-critical business functions.

Click here to download the Business Continuity Program brochure.

Scope

The Altera Business Continuity Program ensures rapid response to critical site-level operations. The program ensures that regular business, customer orders, and overall customer satisfaction are maintained through the implementation of business recovery strategies.

Crisis Management Team

Key Altera sites have Crisis Management Teams in place, made up of senior representatives from key business and support functions. This team is assigned the responsibility to provide senior-level oversight and management of any site-level crisis situations. Their role includes ensuring that adequate resources are obtained and provided where necessary, timely decisions are made based on accurate damage assessment information, rapid communications are made to key stakeholders, restoration and recovery is expedited, and conditions are returned to normal as soon as possible.

Facets of the Business Continuity Program

Altera's multi-tiered Business Continuity Program covers several components of the business and information flow. Figure 1 illustrates the various areas that are covered by the program.

Figure 1. Altera's Business Continuity Program

Site and Facility Management: Site-Level Emergency Response

These plans are based on the Incident Command System with teams headed by the site's senior managers responsible for Facilities and Safety, who manage response plans for all site-level incidents and disasters.

IT System Recovery

A key component of Altera’s business recovery strategy involves the Information Technology (IT) group, responsible for maintaining mission-critical systems and applications in case of site disaster. As part of the Business Continuity Program, all mission-critical applications and systems are backed up on a daily basis.

Business Function (R&D, IP Assets, Operations, Supply Chain, and Manufacturing) Recovery

Altera conducted a business impact analysis to help identify those business functions that would have the largest impact on Altera and its continued viability as a public company, if disrupted. The results of this analysis were used to develop business recovery strategies and action plans for those business functions deemed most critical. Key business functions (both internal and externally focused) have documented business recovery strategies and action plans that are designed to rapidly restore business processes in case of disaster. All departments have completed and documented Business Continuity Plans, including:

  • IT and Data Centers
  • World-Wide Operations and Engineering (R&D)
  • Procurement, Manufacturing, Distribution, and Logistics
  • Facilities
  • Sales, Marketing, and Customer Service
  • Finance
  • Human Resources (HR)
  • Public Relations (PR)

Multi-Source Business Model

Altera partners with industry-leading partners and vendors to ensure that its supply chain is multi-sourced and thereby capable of rapidly overcoming disruptions caused by disaster events. Figure 2 illustrates Altera's multi-source supply chain.

Figure 2. Altera's Supply Chain Sources from Industry Leading Partners

Image doesn't exist in the following location http://sj-kapowtest1-l:4502/content/dam/altera-www/global/en_US/images/support/images/bcp-partners.png

Business Recovery Strategies

Remote Execution

The primary recovery strategy used by the business functions calls for remote execution of mission-critical business processes using pre-designated, trained Altera employees located at Altera sites worldwide. This strategy is employed for all key functions. In addition, extensive call lists and procedures allow swift notification of any adverse situation.

Inventory

Another key business recovery strategy used by the business functions is to rely on stockpiled inventories. This strategy includes both die-bank inventory located at assembly partners, and finished goods inventory located at final test partners (off-shore and domestic), as well as Altera’s broad distributor network.

IT Systems

IT systems recovery program testing is conducted at a minimum of once per year. The full system test, which includes participation from Altera business functions, is conducted by the Corporate Crisis Management Team. Plan elements exercised include full systems recovery, systems configuration, network connectivity, and real business function recovery of mission-critical applications.

Emergency Response

At the two largest Altera sites, Altera's Medical Emergency Response Teams (MERT) meet on a regular basis for training. Team members are re-certified annually in first aid, CPR, AED, chemical spill response, and disaster response.

Crisis Management and Business Recovery

Altera’s Corporate Crisis Management Team conducts annual disaster recovery drills/exercises. These exercises include complete IT and business recovery objectives, including alternate site support and comprehensive site and system recovery.

Have questions or need additional Support? Click here to initiate a Service Request via the mySupport portal. Note, an Altera.com account is required to access mySupport.